FAQs

Q: How can I install the LED strips?

A: The installation is very simple. The LED strips have an adhesive on the back, just stick them on the desired surface. If you have any questions, please refer to our installation guide.

Q: Are the LED strips waterproof?

A: Some of our LED strip lights are waterproof, please check the product description to see if it is so. LED strips that are not waterproof should not be exposed to water.

Q: What is the service life of LED strip lights?

A: The service life of our LED strips varies according to the usage. In general, our LED strips have a service life of 50,000 hours.

Q: Can I cut the LED strips to the desired length?

A: Yes, you can cut the LED strips to the desired length. Please refer to our installation guide for detailed instructions on how to do so.


Q: Are LED strips compatible with voice assistants like Alexa or Google Assistant?

A: No, our LED strips are equipped with a motion sensor. For your convenience and ease of use, no connection with a voice assistant is required.

Q: Can I return or exchange the LED strips?

A: Yes, you can return or exchange the LED strips within 30 days from the date of purchase. Please see our return policy for more information.

Q: How can I contact customer service?

A: You can contact us by email, phone, or by filling out the contact form on our website. We are available to answer your questions or concerns Monday through Friday, 9am to 5pm.